RMS is an enterprise IT request management system built for Healthcare organizations. RMS is a complete Business Process Management Solution for healthcare organizations. RMS helps IT to effectively manage and improve business processes.
RMS equips Healthcare IT organizations to better support the challenging requirements within the healthcare environment. RMS integrates the business process involved in managing IT requests at a hospital.
RMS is built using the best of the latest technologies. RMS uses the most reliable enterprise application framework. RMS integrates healthcare business processes with information technologies.
Request work flow
RMS supports business process definitions specified using standard XML based process definition language. RMS request process engine handles different types of requests using custom request templates. New templates can be developed and added to the processing engine.
Request process flow tracking
Process flows in RMS are graphically depicted as flow charts that show the states and the process steps in detail. RMS allows the requestors, managers and workers to track requests using a graphical view of the current status of the request within a process flow.
Collaboration
RMS serves as an excellent collaboration tool between Healthcare IT department and other operations within a healthcare organization. RMS brings IT closer to care givers. RMS is an enterprise application that can manage requests from multiple facilities and groups.
Reports
RMS collects all data from IT request processes and provides detailed reports for monitoring and managing requests.
Efficiency tracking and modeling
With RMS, IT managers can track the efficiency of IT operations in supporting the care givers and other operations. RMS helps IT managers in making resource allocation decisions by providing what-if models.
Role based resources
RMS interfaces with Access Manager and works with existing directory services like LDAP / Active Directory. Resources in RMS are assigned specific roles within business processes. Based on the state of a request, the roles act on their part of the process. RMS allows resources to be pooled and assigned common tasks. Resource pools handle volume of requests effectively.